POLICIES

PAYMENTS, FEES AND TAXES

We accept payments via PayPal. You can pay directly with your Paypal account. Also you can choose a direct payment gateway to complete your purchase and make payment with your credit card or Apple pay. In this case you do not need to have a PayPal account. Please note, that for orders with delivery within the European Union there are no additional taxes or duties to pay. For orders from countries outside the EU you may have to pay import fees and tax on arrival. Since customs policies vary widely from country to country, please contact your local customs office for further information.

SHIPPING AND DELIVERY
All items are send out in 1-2 business days after payment is received. There are three shipping possibilities in our shop:
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STANDARD FREE SHIPPING
Via regular post in cooperation with you country's official post service by registered priority airmail. Tracking number will be provided.
To EU countries items will arrive within 5-10 business days. To USA and other countries outside the European Union it will take 7-15 business days.

PRIORITY SHIPPING (EUROPEAN CUSTOMERS ONLY)
GLS, UPS or other courier services. Delivery takes around a week (4-6 business days). This possibility we can offer only for customers from Europe.
Price 5.00 EUR.

DHL EXPRESS SHIPPING
Via DHL Express Shipping service it will take 2-4 business days item to arrive to any country in the World. Don’t forget to write your phone number as the courier might contact you before delivery. 
Price 25.00 EUR.

 

WARRANTY AND REPAIR
CITYSHEEP proudly guarantee the quality of all our products. Items with defects in materials, stitches and closures will be replaced or repaired within 1 year after delivery. Shipping expenses will be also covered. Defects occurred during faulty use or wear and tear, can be repaired for additional charge. Customer takes care on all shipping duties.
PERSONALISED ITEMS
Please note that we do not accept customised or personalised items! Thank You.


​REFUNDS AND EXCHANGES
If you would like to return your purchased item, please contact us in 14 days after you receive it. We accept goods only in their unused condition. The item should be delivered in it’s original packaging. Please take care to secure it’s shape from bending with materials which were in packaging.
We are sorry, but we are not able to refund shipping costs. All costs associated with returning products are your responsibility. 

PRIVACY POLICY

Here we inform you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve our Services. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.citysheepstore.com 

More detailed information about our PRIVACY POLICY you can find here.