SHIPPING AND DELIVERY
All items are send out in 1-2 business days after payment is received. There are two shipping possibilities in our shop:
STANDARD FREE SHIPPING
Via regular post in cooperation with you country's official post service by registered priority airmail. Tracking number will be provided.
To EU countries items will arrive within 5-7 business days. To USA and other countries outside the European Union it will take 7-15 business days.
DHL EXPRESS SHIPPING
Via DHL Express Shipping service it will take 2-4 business days item to arrive to any country in the World. Don’t forget to write your phone number as the courier might contact you before delivery.
REFUNDS AND EXCHANGES
If you would like to return your purchased item, please contact us in 14 days after you receive it. We accept goods only in their unused condition. The item should be delivered in it’s original packaging. Please take care to secure it’s shape from bending with materials which were in packaging.
We are sorry, but we are not able to refund shipping costs. All costs associated with returning products are your responsibility.
WARRANTY AND REPAIR
CITYSHEEP proudly guarantee the quality of all our products. Items with defects in materials, stitches and closures will be replaced or repaired within 6 months after delivery. Shipping expenses will be also covered. Defects occurred during faulty use or wear and tear, can be repaired for additional charge. Customer takes care on all shipping duties.